Indulge in Luxury

ADULT LUXURY
OFFICIAL FAQ
Nr1 Adult Store®

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Your satisfaction is our priority!

Frequently Asked Questions

At Adult Luxury, our main objective is to provide our customers with the best support possible. We understand that purchasing adult products can be a sensitive and personal experience, which is why we aim to make it as comfortable and stress-free as possible.

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Frequently Asked Questions

Find answers to commonly asked questions about our products and services.

How can I place an order?

To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed and shipped speedy and discreet from your closest local shop. Select free shipping, overnight or speed service by checkout.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, Klarna, Stripe and bank transfers. At checkout, you will have the option to choose your preferred payment method. Simply select the option that will work best for you. You can also select the shop now pay later option.

How long does shipping take?

Firstly, thank you for choosing our company for your recent purchase. We are excited to have you as our valued customer.

As per your query, please find below the estimated delivery timelines for different shipping options:

– Collection: When your order is ready to collect, you can collect after placing the order online on weekdays any time between 8 am to 5 pm.

– Speed Service: Courier services door to door (2-3 days)

– FREE Shipping: Complimentary Shipping: At no additional cost, orders over £50 will receive free delivery through courier services. This method will transport your purchase directly to your doorstep within 2-5 days.

-Adult Luxury Has Over 700 Pickup Points in the United Kingdom. Simply select your closest pick-up point by checkout.

– Overnight Delivery: If you need your order urgently, we have an overnight delivery option available through courier services.

We hope this information helps in planning the arrival of your order. Please note that these timelines are estimates and may vary depending on certain factors such as location and unforeseen circumstances.

If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.

Thank you again for choosing us, and we look forward to delivering your order soon! Happy shopping!

Are your products body-safe?

Yes, all our toys and products are carefully selected and only include body-safe materials that have been thoroughly screened and investigated for quality and safety, ensuring a healthy, fun and enjoyable orgasmic experience.

What is your return policy?

It is very important to us that you have peace of mind in choosing the right product(s) for you. If, for some reason, your purchase isn’t the right fit for your desires, we’d like to help remedy that. We’ve created our return policies and procedures to ensure that our customers receive quality adult products in a simple, discreet, and stress-free manner. Please see our return policy for more details or contact us.

Can I track my order?

Yes, once your order has been shipped by us, you will receive a tracking number via email or phone {by checkout you can select either option). You can use this tracking number to track the progress of your shipment on our website or the courier’s website.

Is my personal information secure?

Yes, Adult Luxury takes the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. Your information will only be used for order processing and will not be shared with any third parties without your consent.

How can I contact your customer service?

Our customer service team is available to assist you via email, phone, or live chat. You can find our contact information on our website’s Contact Us page. We strive to respond to all inquiries within 24 hours. Visit our contact us page for more information. We aim to satisfy!

Up to 65% Off New Arrivals

At adult Luxury, our main goal is to provide the ultimate satisfaction for our customers. That’s why we are excited to announce our new arrivals that come in on a weekly basis for our horny clients. We understand that our customers have different needs and desires, and that’s why we make sure to constantly update our inventory with the latest and most luxurious adult products.

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Why Choose Us

Elevate your intimate moments with our premium adult toys

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Luxurious Selection

At our store, we take pride in providing our customers with a diverse range of prestigious adult toys that are crafted with elegance and precision. Our collection includes a wide variety of toys for both men and women, as well as couples, ensuring that there is something for everyone. We understand that our clients have different preferences and desires, which is why we constantly introduce new arrivals every month to keep our loyal customers satisfied.

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Trusted Quality & Premium Brands

Experience the ultimate satisfaction with unparalleled quality and performance when using products made from body-safe materials and designed with excellence in mind. Our commitment to using only the safest materials ensures that our products are not only durable and long-lasting, but also gentle and non-toxic for your body. Our superior design techniques guarantee an experience like no other, providing optimal comfort, functionality, and pleasure.

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Discreet Shopping Experience

In today’s world, privacy and security have become a top priority for individuals when it comes to online shopping. That is why we offer discreet and confidential shipping for a private and secure shopping experience. We understand the importance of keeping your personal information and purchases private, and that is why we take extra precautions to ensure that your order is delivered in a discreet and confidential manner. Our packaging is plain and unmarked, giving no indication of the contents inside.